GP Receptionist

We currently have a vacancy for a GP Receptionist. This position is for 13.75 hours per week (3 shifts per week), these will be set shifts to be agreed at offer stage. We may close this vacancy early if sufficient applications are received.

The purpose of the role is to: To act as a Care Navigator to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Dealing with face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming and outgoing mail and practice emails Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Maintaining the front reception area, keeping all reception areas, notice-boards and leaflet dispensers tidy, full and free from obstructions and clutter Registering temporary patients Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members, associated healthcare agencies and providers Acting as a chaperone to clinicians when requested Please see the job description for more details regarding practice workload and staffing levels