GP Receptionist BG TEMP

We are looking for a PART TIME Receptionist / Administration (23hrs per week) for our forward-looking and busy GP Practice in Bell Green, Coventry. This role is for Maternity Cover at this stage but could become permanent We are looking for an enthusiastic, hard-working, quality-driven individual to help support our clinical staff in providing a high quality medical service. Main duties will be assisting our patients by attending to them at the Reception desk, managing incoming calls, managing post and electronic communications, whilst also helping with our practice administration. The ideal candidate must a a good team player. Educated to GCSE level with good grades in English and Maths. We rely heavily on information technology for our systems, the candidate must have good computer skills, and be familiar with Microsoft Word, Excel and the Internet, a knowledge of using EMIS will be a distinct advantage but training will be available for the right candidate. The core hours are Monday to Friday 8.00 am 6.30 pm. You may also be required to work at our main site to cover staff sickness / leave.

Ensure an effective and efficient Reception service is provided to patients and any visitors to the practice. Direct and signpost to the appropriate healthcare professionals. Deal with all general enquiries, explain procedures and appointments booking processes. Process appointment requests for the current day / future appointments from patients by telephone and in person and actively process home visits requests. Keeping the Reception area and Waiting Room area notice-boards and leaflet dispensers tidy and free from obstructions and clutter Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter patient information on to the computer as required. Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.