GP Receptionist/Care Navigator

The Receptionist/Care Navigator role is primarily responsible for undertaking a wide range of reception duties and the provision of general support to the wider multi-professional team. We are expanding our reception team and the role requires high levels of organisation and excellent interpersonal skills. We are looking for a part-time well motivated individual to work up to 25 hours per week each; flexibility in hours/days will be required. The practice is open between 8am and 6:30pm. This is an extremely busy role which requires hard work, the ability to multi-task and a good sense of humour. You will need to be able to deal with multiple different demands on your time, be able to prioritise to ensure all tasks are completed on time, have excellent customer service skills and a smart, professional appearance. Previous relevant experience is desirable but full training will be provided. You must be able to work collaboratively with the general practice team to meet the needs of the patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. Previous applicants need not apply. This advert may close earlier than advertised.

Maintain a professional and effective reception service to patients. Provide telephone and face to face access for patients to book, cancel and check appointments and respond to patient enquiries Deal with patients and visitors in a calm and sympathetic manner Maintain and update patient records and documentation Process repeat prescription requests accurately and efficiently Handle incoming and outgoing correspondence Support the clinical team with administrative tasks as required Maintain patient confidentiality and adhere to data protection policies