GP Receptionist

Medical Receptionist / Administrator Sheppey Healthy Living Centre About the Role We are looking for a friendly, approachable and organised Medical Receptionist / Administrator to join our team at Sheppey Healthy Living Centre. The post is for 15 hours per week. Our reception team plays a vital role in supporting patients and ensuring the smooth running of our busy GP practice. As a receptionist, you will often be the first point of contact for patients, whether face-to-face, over the telephone or through electronic communications. This is a varied role that combines patient-facing reception duties with general administrative tasks. You will need to be able to work in a busy environment, communicate effectively with patients and colleagues, and approach your work with patience, professionalism and attention to detail.

No previous experience is necessary, as full training will be provided. We are looking for someone with the right attitude, a willingness to learn and a commitment to providing excellent patient service.

Key Responsibilities Welcoming patients and visitors in a friendly, professional and helpful manner. Answering incoming telephone calls and dealing with patient enquiries appropriately. Booking, amending and cancelling appointments in line with practice procedures. Managing patient information accurately and maintaining confidentiality at all times. Carrying out general administrative duties, including filing, scanning, emailing, processing documents and updating electronic records. Handling incoming and outgoing correspondence and allocating information to the appropriate members of the team. Supporting clinicians and colleagues with administrative tasks to help ensure the efficient running of the practice. Following practice policies and procedures, including those relating to confidentiality, data protection and patient safety.