Customer Success Consultant

Are you passionate about improving patient pathways and helping NHS teams deliver smarter, more efficient care?

Were looking for a Customer Success Consultant to work closely with NHS clients to increase adoption of Patient Initiated Follow Ups (PIFU) and support an overall reduction in unnecessary follow-up appointments. In this role, youll be the trusted link between Liaison Group and our clientssupporting both pre- and post-implementation of the Liaison Assist platform. Youll build long-term relationships, influence service change, and drive platform adoption to help our clients achieve market-leading PIFU rates, improved clinical pathways, and measurable savings and efficiencies.

Youll be seen as an extension of the clients team, maintaining a consistent on-site presence and working with cross-functional colleagues internally to plan and deliver rollouts that increase clinical pathway usage and engagement with Liaison Assist.

Work in partnership with NHS stakeholders to understand their challenges and objectives Support the design and improvement of digital workflows to enhance clinical and operational efficiency Plan and deliver system implementations from initial scoping through to go live and ongoing support Configure systems and reporting to meet client requirements and support decision making Provide training guidance and ongoing support to ensure successful adoption and user confidence Act as a trusted advisor ensuring a positive customer experience and effective use of the platform Collaborate with internal teams to deliver solutions aligned with NHS priorities and client needs