GP Receptionist

Becontree Medical Centre is looking for a friendly, organised and patient-focused GP Receptionist to join our busy and supportive practice team. As the first point of contact for our patients, you will play an important role in delivering excellent customer service and ensuring patients receive the right support at the right time. You will be responsible for welcoming patients, answering telephone enquiries, booking appointments, processing repeat prescription requests, handling patient queries, and carrying out a range of administrative duties while maintaining confidentiality at all times. We are looking for someone who enjoys working in a fast-paced environment, communicates effectively, and remains calm under pressure. Previous experience in a GP practice and knowledge of EMIS Web would be an advantage, although we welcome applications from candidates with transferable customer service or healthcare experience, as full training will be provided for the right person. In return, you will join a friendly, experienced and supportive team committed to delivering high-quality care to our patients. We offer a positive working environment, opportunities for learning and development, and a competitive salary dependent on experience (DOE).

If you are motivated, compassionate, and enjoy helping people, we would love to hear from you.

As a GP Receptionist, you will be the first point of contact for patients, providing a professional, friendly and efficient service both in person and over the telephone. You will be responsible for booking and managing appointments, responding to patient enquiries, processing repeat prescription requests, registering new patients, maintaining accurate patient records, and carrying out a range of administrative tasks. You will use clinical systems, such as EMIS Web, where appropriate, and ensure patient information is handled confidentially and in accordance with GDPR and practice policies. You will also support clinicians and colleagues in the smooth day-to-day running of the practice while delivering excellent customer service and contributing to a positive patient experience.