Experienced GP Practice Receptionist

The Panton Practice is looking for an experienced and reliable Receptionist to join our busy and supportive GP practice team. Please note that you must have NHS experience for this role. This is a varied role at the heart of the practice, combining patient-facing reception work with a range of administrative duties. We are looking for someone who communicates well, enjoys working as part of a team and can remain calm and professional in a busy environment. Previous experience within a GP surgery is essential.

The successful candidate will be involved in a broad range of reception and administrative duties, including: Welcoming patients and dealing with enquiries at reception Answering telephone calls and helping patients access the most appropriate service Booking and managing appointments Processing patient requests and administrative queries Managing and processing eConsult and other online consultation requests Using SystmOne, our clinical system, to access and update patient records, book appointments, process tasks and support the clinical team Handling correspondence, documents and incoming information Processing clinical and administrative tasks in a timely and accurate manner Supporting the clinical team with day-to-day administrative work Maintaining accurate and confidential patient records Signposting patients to appropriate services Working closely with GPs, nurses and the wider practice team Providing cover and support to colleagues across the practice as required The role requires good judgement and attention to detail, particularly when managing patient requests, online consultations and clinical administration.