GP Receptionist / Care Navigator

We are seeking an enthusiastic, caring, and empathetic individual to join our well-established Reception team at a busy GP surgery in Deal. You will be the first point of contact for our patients, responsible for managing appointments, answering telephone enquiries, welcoming patients, and ensuring confidentiality at all times. The ideal candidate will be proficient in IT, well-spoken, and able to work effectively as part of a team. Previous experience in a healthcare role is desirable, but not essential as full training will be provided.

Please note we are unable to act as sponsors. *** We reserve the right to remove this listing before the closing date for any reason.**

The role includes greeting patients and visitors warmly as the first point of contact, answering incoming telephone calls and handling enquiries efficiently, signing patients in upon arrival, and managing appointment bookings. You will also be responsible for processing requests for repeat prescriptions in a timely manner, keeping patient records up to date, filing documents accurately, and coordinating requests for home visits. Additionally, you will support other administrative tasks as required to ensure the smooth running of the surgery.

We are a busy GP surgery, led by one GP partner, a salaried GP, and supported by three dedicated practice nurses. Together, our team works hard to meet the diverse and ever-changing needs of our patients. We take great pride in delivering excellent patient care and fostering a friendly, welcoming environment for all.