Receptionist/Gp administrator

Westlands Medical Centre has an exciting new vacancy for a Receptionist/Administrator to join our dynamic administrative team! We are seeking an enthusiastic, professional, and patient-focused individual to become part of our busy and supportive team. This varied role combines reception, administrative, secretarial, and prescription duties, providing an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment. As the first point of contact for patients, visitors, and external healthcare professionals, you will deliver exceptional customer service while supporting the efficient day-to-day running of the practice. In addition to managing appointments and patient enquiries, you will assist with a range of administrative and secretarial tasks, including processing correspondence, managing clinical documentation, supporting referral processes, and undertaking prescription-related administration in accordance with practice protocols. The successful candidate will have excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied workload while maintaining strict confidentiality. Previous experience within a GP practice, healthcare setting, prescription administration, or medical secretarial role would be desirable , although full training will be provided for the right candidate.

Handling incoming telephone calls to the surgery Processing repeat prescriptions according to practice policy Completing tasks set by the practice manager and the doctors / clinicians Opening and closing front doors in line with opening times Greeting patients kindly and courteously Working as part of a team collaboratively with other team members Preparing the surgery, waiting area, consulting rooms in preparation for clinics Working in secretaries processing referrals/dictation