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About the role

Bring Passion, Drive and People Skills to a Role with Purpose and Possibility - Consultant Engagement starts Here Are you a natural connector with the drive to make things happen? This is your chance to join one of the world's most iconic children's hospitals and shape the future of private care at GOSH. We're looking for a standout Consultant Relationship Manager -- someone who thrives on building partnerships, solving challenges, and creating an experience that empowers our world-leading consultants to deliver extraordinary care. If you want a role with purpose, influence, and real impact, you've just found it.

As our Consultant Relationship Manager, you'll lead engagement with GOSH consultants to strengthen long-term relationships, support new starters, and ensure they experience a seamless, high-quality private practice service. You'll be the key link between consultants, operational teams and the I&PC directorate -- resolving issues, driving service improvements, and spotting opportunities for growth. You will monitor consultant activity and performance, produce insightful reports, and lead initiatives that enhance patient experience and expand referral pipelines. You'll manage sensitive information professionally, oversee consultant feedback and satisfaction surveys, and spearhead improvement groups and development projects across specialties. Working closely with marketing colleagues, you'll help promote GOSH's expertise, keep consultant information and materials up to date, and support the creation of high-quality content that strengthens our brand and drives business development. This is a dynamic role requiring exceptional relationship skills, commercial awareness, and the ability to balance consultant, patient and Trust needs -- all while shaping the future of private care at GOSH.

Person specification

Essential

Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
Knowledge and Understanding of diverse backgrounds and perspectives.
Understanding of Diversity and Inclusion challenges in the workplace.
Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
Degree level or equivalent professional qualification / experience.
Developing and maintaining stakeholder relationships in a healthcare setting.
Managing culturally diverse client relationships
Effectively liaising within a multidisciplinary team based environment
Of sound judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief "up the line"
Committed to improving patient and client services for the highest levels of customer satisfaction.
Having expert knowledge of the cultural issues and interfaces that must be understood and managed in order to deliver a private patients service to international patients
Constructively collaborating with internal and external partners to create the conditions for successful partnership working
Delivering to deadlines and within resources
Organised, self-motivated, driven for performance and improvement, and flexible in approach and attitude
Enthusiastic, tenacious and driven with determination to succeed
Excellent inter-personal and communications skills, coupled with diplomacy and tact
The ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
Committed to openness, honesty and integrity in undertaking the role
Ability to analyse complex problems and to develop practical and workable solutions to address them
A high level of numerical and data analytical skills
Excellent IT user skills, demonstrating proficiency in use of MS packages
Managing complex projects to timescales across multi-professional groups
Ability to work under pressure in a fast-moving environment; ability to switch tasks at short notice
Ability to deliver unwelcome news to stakeholders in a calm, mature manner with options to resolve any issues

Desirable

Masters in relevant subject
Evidence of on-going personal development
Project Management Qualification
Working with Embassy-sponsored patients within a private healthcare setting.
Developing improvement plans and implementing change in service improvements in a healthcare setting
Of complete understanding of diverse cultural needs and with the ability to teach others
Of good understanding of the changing NHS environment in addition to a commercial awareness of the private and international healthcare markets.
Experience in working with Private Medical Insurance companies to develop service opportunities for private practitioners and hospitals.