GP MEDICAL RECEPTIONIST

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians, and help ensure the smooth day-to-day running of the practice. This is a varied and fast-paced role that requires excellent communication skills, attention to detail, and a caring, patient-focused approach.

We are a friendly, supportive, and patient-centred practice committed to delivering high-quality care to our community. Working with us means being part of a collaborative team where your contribution truly matters. We value professionalism, teamwork, and personal development, and we provide a positive working environment where staff are respected, supported, and encouraged to grow. Please note: All applicants that have already applied for a position in the last 6 months do not need to re-apply.

Key Responsibilities Greet patients and visitors in a polite, professional manner. Answer calls promptly and direct enquiries appropriately. Book, amend and cancel appointments using the practice clinical system. Handle patient queries sensitively and confidentially, and assist with registration forms and general paperwork. Administrative Duties Maintain accurate patient records, including scanning and filing medical documents. Liaise with clinicians, nurses and colleagues as required. Operational Support Ensure reception and waiting areas are tidy and welcoming. Follow practice procedures for confidentiality and data protection. Support administrative staff during busy periods. Skills & Qualifications Essential: Excellent communication and interpersonal skills; strong organisational skills and attention to detail; ability to work under pressure; good IT skills, including Microsoft Office and clinical systems; professional and empathetic manner. Desirable: Experience in a GP practice or healthcare setting; knowledge of medical terminology; experience using clinical systems such as EMIS. Personal Attributes & Compliance Friendly, reliable and punctual; discreet and able to maintain confidentiality; proactive team player. Understanding of patient confidentiality and GDPR, with willingness to undertake relevant training.