GP Receptionist

We are looking for a customer focused, reliable, and hard-working individual with a can-do approach to their work. The ideal candidate should be highly motivated, enthusiastic and able to work under pressure with the necessary skills and experience to deliver a high-quality service to our patients. You should have experience with: office administration (Word and Excel user) working with the public (in person or on on the telephone) excellent communication skills able to work under pressure good team work standards and can-do approach to your tasks Ideally have NHS primary care / GP experience

Greet all patients and visitors in a friendly, professional, and welcoming manner. Answer incoming telephone calls promptly, addressing enquiries efficiently or directing them to the appropriate person or department. Manage the appointment system, including booking, cancelling, and rearranging appointments, while promoting use of the online appointment system and patient check-in system. Accurately record messages within your team ensuring clarity and attention to detail. Handle general enquiries, provide test results where appropriate, and refer queries to clinical team when necessary. Prepare repeat prescriptions for GP review and signature.