General PracticeFixed Term

Medical Receptionist - GP Practice. 29 hours fixed term

Dove River Practice

Burton-on-trent

Salary

—

Training post

Unknown

Trust type

Acute

Posted

4 days ago

About the role

The Dove River Practice is looking to add a new receptionist to the team on a fixed term basis until the end of October 2026. We are hopeful that this will become a permanent position depending on funding being secured. You will be working within our friendly GP Practice undertaking both admin duties and telephone calls supported by the team. We are looking for a team player dedicated to providing the best service for our patients. The successful candidate will require excellent customer service & organisational skills. You will need a friendly personality and have the ability to multitask in a busy environment dealing with patients and other members of the primary care team which supports the health needs of the local population. Full training will be given but experience would be desirable. Set Shifts - Monday 13:00 - 18:30 Tuesday 08:00 - 18:00 Wednesday 08:00 - 18:00 Thursday 13:00 - 18:30 Annual leave cover is expected which may increase your hours on those weeks. At least 4 weeks' notice will be given. The Dove River Practice is an EMIS system practice. Interviews are planned to take place week commencing 18/05/2026 Please note, shifts will be over both of our sites at Tutbury & Sudbury.

Medical Receptionist - GP Practice. 29 hours fixed term

Dove River Practice

Apply

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to; greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning and processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. You need to have good communication skills and customer service experience is essential. The surgery can be very busy during parts of the day, dealing with the public both face to face and telephone calls from patients, as well as practice team staff queries, so you will need to be able to prioritise and be flexible in dealing with the work load. Team work is essential as everyone has a part to play in making the running of the Practice as smooth and productive as possible. The ability to keep calm when sometimes dealing with the public in difficult situations will be an expected part of this position.

We are a two Partner Practice operating from two sites; one in Sudbury village and the other in Tutbury. We employ 36 staff in total ranging from doctors, ANP, nurses, HCA's, dispensers and admin plus attached staff such as district nurses, health visitors and midwives to support the delivery of primary health care in the community. We are a friendly and social team with a strong work ethic as well as a work life balance. Our practice web site tells you more about what we do and who we are www.doveriverpractice.nhs.uk . We offer a good package of employment including the opportunity to join the NHS Pension scheme.

Person specification

Essential

GCSE grade A to C in English and Maths
Experience in a customer service setting

Desirable

Experience of working in a GP practice