GP Receptionist/Care Navigator

Working within the Manor Park Surgery reception team, the post-holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right healthcare in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare professional and service, whilst handling any complex queries and challenging situations in a professional manner. Ensuring any issues are resolved where possible, at the first point of contact. Assist both clinical and admin colleagues with the smooth running of the reception area and surgery building. The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document. This job description is subject to a flexibility clause and may change according to business requirements. Please note working hours will be between 7:30am - 6:30pm. This advert may close early should the right candidate be found. Due to the high volume of applications, we may not be able to respond to each applicant individually. If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been successful on this occasion.

To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively. Deal with queries from patients and outside organisations by online consultation, telephone or in person. Book appointments for patients and cancel appointments as appropriate. Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services. Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate. Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template. Initiating contact with and responding to requests from patients, other team members and associated healthcare providers.