Patient Services Advisor - GP Practice - Maternity Leave Cover

Exciting Opportunity: Patient Services Advisor Location: Thornhills Medical Practice, Kent Fixed Term: Maternity Cover. Minimum 6 months Starting: May 2026 Hours: Part time. Mon 8am to 1pm / Wed 1pm to 6pm / Thurs 8am to 5pm / Fri 8am to 6pm. Occasional evenings/weekends Salary: Competitive About the Role

Thornhills Medical Practice is seeking a friendly and reliable Patient Services Advisor to join our team to cover maternity leave. This is a fixed term post for a minimum of six months with an anticipated start date of early May 2026. Youll be the first point of contact for patients, helping them access the right care and supporting our clinical and administrative teams.

Key Duties Include: Welcoming and guiding patients to appropriate services Booking appointments and managing enquiries - in person, telephone and online Assisting the clinical team with administrative tasks Liaising with external agencies and multidisciplinary teams General reception and admin duties Requirements: Strong customer service background Excellent communication skills - oral and written Ability to work well in a team and adapt to change