GP Receptionist

Join our friendly team at St Katharine Docks Practice, a welcoming single-handed GP surgery set in the beautiful surroundings of St Katharine Docks, just moments from the Tower of London. We pride ourselves on providing high-quality, personalised care to our patients and creating a supportive, professional, and inclusive workplace. We are looking for a Receptionist to provide cover, helping to ensure the smooth running of our busy front desk. As the first point of contact for patients, youll play a vital role in making every patient feel welcome, listened to, and supported. Youll handle calls, manage appointments, process correspondence, and assist the GP and wider team in delivering excellent service. This role is ideal for someone who enjoys helping others, communicates clearly and kindly, and can stay calm under pressure. Youll need to be organised, confident using computers, and committed to maintaining confidentiality at all times. In return, we offer a friendly working environment, on-the-job training, and opportunities for personal development. Youll be part of a small, close-knit team where your contribution truly makes a difference to the lives of our patients and the success of our practice.

If youre reliable, compassionate, and looking for a rewarding role in the heart of London, wed love to hear from you.

Welcome and assist patients and visitors in person and over the telephone in a professional and friendly manner. Manage incoming calls, respond to general enquiries, and direct calls as appropriate. Schedule and manage patient appointments using the practice clinical system - EMIS Web. Register new patients and update existing patient information accurately. Handle incoming and outgoing post and emails. Obtain external medical reports, test results, and other documentation as required. Scan and file correspondence and clinical documents. Maintain a tidy, organised, and welcoming reception area. Safeguard patient confidentiality and comply with GDPR and NHS data protection requirements. Provide reassurance and support to patients, maintaining a calm and caring approach.