Fixed Term GP Receptionist - Millbrook & Mossley Medical Practices

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. Two exciting opportunities have arisen for a Receptionist to work across both Millbrook and Mossley Medical Practices on a 6 month fixed term basis. The practices are located in beautiful semi rural areas of Staybridge and Mossley. They are both small - medium sized practices with opportunity of growth and development for the right candidates. The role is varied and no day is the same with plenty of opportunities to learn new skills and enjoy a rewarding career in primary care. This will involve processing patient referrals, clinical letters, patient and 3rd party requests. You will have responsibility of opening/closing the practices, chaperoning patients, acting as fire marshal and supporting colleagues and patients in event of medical emergencies. The hours of work for these post are 24 hours per week, Monday to Friday between 07:45 and 18:30 including morning and afternoon work on a rota basis. The successful candidates will be friendly, confident, resilient and flexible. You will be able to demonstrate excellent communication, organisational and customer service skills. Experience of working in a GP practice or NHS setting would be desirable but not essential however customer service experience is essential.

Welcome and receive all patients and visitors to the Practice. Assist and direct patient through the online triage. Process all requests for triage, for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately. Project a positive, professional and friendly image to patients and visitors either in person or on the telephone. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Action repeat prescription requests. Provide test results to patients. Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested. Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Process clinical letters coming into the Practice Communicate with patents in a variety of ways (online, text, phone, in person, email). Processing referrals to Secondary Care. Assist patients with using latest digital technology. For further details, please refer to the attached job description.