GP Care Navigator

We are looking to recruit a GP Care Navigator to join us at North House Surgery. Your role will be to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To cover reception on a rotational basis during the surgery opening hours. To deal with patients at the front desk in a polite and courteous manner. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice; To make appointments accurately for both Doctors, Nurses and other members of the team using the computer system; Deal with all general enquiries and explain procedures; Using your own judgment and communication skills ensures that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner; To assist in any administrative task as required; To answer the telephone promptly and politely, telephoning patients when requested. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery; To process requests for repeat prescriptions promptly and accurately; Enter requests for home visits onto computer system, ensuring careful recording of all relevant details and where necessary refer to Doctor; Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same; Enter patient information on to the computer as required; Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or the Reception Supervisors.